I honestly could not be more irritated at the disgustingly low level of customer service that I’ve experienced this week in trying to get my dryer fixed. I honestly am just enraged at these people that call themselves professionals.
My dryer stopped working on Saturday. I called up a service that I’d used in the past, A Same Day Appliance Repair and despite the fact that “same day” is built right into their name, they didn’t give me an appointment until Monday. Fine, it’s the weekend, whatever. I can surely live without my dryer for two days. So I got off the phone with them Saturday and was told they would be there between 9-11am on Monday. Monday morning they call at 8:30am to confirm, and I tell them, yes, we’re good for the time window we established come on by. All day passes, and NOTHING. No call, no service technician coming by to happily repair my dryer. Nothing. I call them and get voicemail and leave a message asking for an explanation as to why in the world they would simply blow off a repeat customer like that. And I get NO response whatsoever. Nothing. Now, since I had called after hours, I waited til Tuesday morning, thinking that perhaps they would get back to me. Nope. Again, nothing.
So now I’m pissed and I figure, screw them, I’m calling a different repair service. So I call A-Able Air and Appliance Repair, whose website claims they offer “same day service, 7 days/7 nights”. Fabulous. I figure it’s Tuesday morning, I should have a working dryer by the evening so I can start slogging through the mountain of laundry, right? Nope, not happening. No appointments available until Wednesday. Really? I mean, come on, you’ve got to be freakin kidding me. WHY DO YOU PEOPLE PUT THESE EMPTY PROMISES ON YOUR WEBSITES? It can’t possibly be your sole intention just to piss me off, can it?
Then, to top it off, these same irresponsible geniuses who can’t seem to make a same day appointment, despite the claims on their website, have now called and CANCELLED the appointment that they made for today. Claiming they were ever so sorry, but their tech just couldn’t make it out here today and would tomorrow be better. Honest to God these people were so lucky that my husband answered the phone instead of me, because he is far nicer than I am when dealing with morons.
So my question to the masses is this: is it still possible to find companies that understand how to correctly serve a customer? Do I just have bad luck? Really, do these people not understand how vitally important word-of-mouth advertising and referrals can be to their businesses? How crucial it is to please a customer rather than piss them off at first contact? How much cheaper it is to get and keep a customer than to constantly be trying to find new customers? I am honestly just shocked at the lack of professionalism that’s been exhibited by these companies. And as soon as I finish venting here, I’ll be back on the phone trying to find yet another company that might be able to actually serve me correctly.